Dr. Kelly Apple is an internist in Greenville, SC, and is affiliated with multiple hospitals including Bon Secours St. Francis Health System-Greenville. It has been given a rating of 5 stars based on summary of quality measures. Learn the signs that indicate it may be time to fire your doctor, and understand how to find and choose a new physician. Services. Summerville, SC 2986 Info; Location. Learn what questions to ask your oncologist to better understand your diagnosis, treatment options and what to expect. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. At Greenville Memorial, it's roughly half that, or $21,561 on average. Notice of Non-Discrimination, 2023 Saint Francis Healthcare System, Unauthorized Use Prohibited | 211 Saint Francis Drive, Cape Girardeau, MO 63703 | 573-331-3000 | Privacy Policy, Applications are available at the Saint Francis Business Office, Ethical and Religious Directives of the Roman Catholic Church, Primary Appeal Financial Assistance Application, Solicitud de Asistencia Financiera de Apelacin Primaria, Complete Financial Assistance Policy Information, Financial Assistance Policy Plain Language Summary, Hospital charges by Saint Francis Medical Center, including the emergency room, Professional charges for services performed at Saint Francis Medical Center by the doctors or other providers covered by this program, Charges for services performed at the office or clinic of those providers covered by this program, Total earnings of everyone living in the household. I called first the collections agency on Thursday, Jan 19th and they claimed that St Francis at some time, turns bills to a collection. Our Customer Service department can provide information or to assist you with the application process. For those who do not have the funds to pay, financial assistance may be available. Good Afternoon.We have reviewed the account and found that Mr. *********was correct. So I paid the $112.06 bill and was, yet again, told a receipt was sent to my email, and, yet again, no receipt ever arrived. A copayment is a predetermined fee the member pays to providers at the time of service. To obtain cost estimates for common health care services, please access our easy-to-use cost estimator tool. Saint Francis Health System offers a complete continuum of healthcare services. In most cases, these charges do not reflect the price you would pay for these services, and are adjusted based on your insurance coverage and financial assistance you may be eligible for. How effectively preventive care for Black residents in this hospital's service area reduces potentially avoidable hospitalizations. This requires completion of financial disclosure forms and a screening process to determine eligibility for the program. In addition to paying your bills online, you can access your lab results, appointment information, medications, immunizations and more are all securely stored for quick retrieval all for free. On January 12, 2023- I received a call from a collection agency regarding the above amount from Bon Secours. ****** ******. The FAP Policy, application and this plain language summary are available in other languages, upon request. This agency does not report to the credit Bon Secours St. Francis Hospital (843) 402-1000 2095 Henry Tecklenburg Dr. Charleston, SC 29414 . Emergency Department: 516-562-6600. That was agency. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Our Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Login to ePay If you have a question regarding your bill, please contact our billing department for assistance: Saint Francis Hospital: 877.706.5558 How much would you like to pay today? 22, 2023. ST FRANCIS-DOWNTOWN is a Voluntary non-profit - Private, Medicare Certified Acute Care Hospital with 245 beds, located in GREENVILLE, SC. Based on your application, you could receive an additional discount of 25 to 100 percent. investigation revealed that your refund was processed, but due to an issue with office and was able to reset your account on the payment plan on 2/3/23. Copayments are applied to emergency room visits, hospital admissions, office visits, etc. How much will my medical procedure cost? Saint Francis Health System entities participate in many PPO and HMO plans. I paid the amount requested over the phone in the amount of $1251.86. Better Business Bureau: The number I have been given to call is ************. Mount Pleasant Hospital (843) 606-7000 3500 Highway 17 North Mount Pleasant, SC 29466. Bon Secours St. Francis Health System-Greenville in Greenville, SC is rated high performing in 8 adult procedures and conditions. One of our Customer Service Leads spoke to Ms. ***** on 1/6/23, had the email address on file corrected and was able to have the receipts she needed sent to her via her MyChart account and had her other concerns addressed and resolved as well. In addition, insurance companies and health maintenance organizations (HMOs) routinely perform reviews of our hospital claims. Learn More. Please review and complete the following application for consideration. This is very frustrating and I dont know what to do. Fax: (864) 255-1402. **Thank you for considering a career at** **Bon Secours Mercy Health!**. You may also contact us to speak with a Dignity Health financial counselor and learn about financial assistance options you may be eligible for. Price Transparency How well patients rated the quietness of their hospital experience. For example, if a members policy contains a $500 deductible, the member must accumulate and pay $500 out of pocket before the insurance carrier will begin to pay benefits. Directions Advertisement. Hospital Name. Note that complaint text that is displayed might not represent all complaints filed with BBB. Like those with insurance, our uninsured patients may receive discounted charges on their Roper St. Francis bill. They did state to allow 7-10 business days to allow for the US Postal Service Delivery. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. To easily view or reconcile billing statements, link an existing MyChart account to the new site by following the steps below. Compares the rate of potentially preventable hospitalizations among Black residents in this hospital's service area to that of non-Black residents in the same community. A copy of the financial assistance application can be picked up at any registration desk where you receive services or downloaded below. You can access MyChart online, or on your smartphone via the MyChart app, available for both iPhone and Android. Download a list of our standard charges for medical serviceshere. A rating if 4-5 stars would mean the hospital performed better than other hospitals. Ridiculously, the phone system told me I had a $0.00 balance. investigation revealed that the credit balance was in our workflow. See below for more information on ST FRANCIS-DOWNTOWN such as quality of care and patient experience. Due to the change in our MyChart experience, you could receive billing in both Bon Secours MyChart locations. Roper St. Francis Healthcare offers a Financial Counseling service to help patients identify possible options for financial assistance. Hospitals may perform other services or procedures that are not reflected in these measures. They would have turned me over to credit agency by now but I cant get my 500.00 back. Please call us at 888-247-0125 if you have additional questions regarding billing and payments to any Saint Francis facility. The estimate includes the hospitals charges and fees, but it does not include physician fees, such as charges for your emergency room physician, radiologist or anesthesiologist. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Open 24 Hours St. Francis Downtown 1 St. Francis Drive Greenville , South Carolina 29601 Get Directions Tel: 864-255-1000 Hours: Monday 12:00 am - 12:00 am Tuesday 12:00 am - 12:00 am Wednesday 12:00 am - 12:00 am Thursday 12:00 am - 12:00 am Friday 12:00 am - 12:00 am Saturday 12:00 am - 12:00 am Sunday 12:00 am - 12:00 am In addition, your final cost may be higher or lower depending on many factors, including insurance coverage, the length of your stay in the hospital, health complications and recommended treatments ordered by your doctor. I keep getting bills in the mail that do not match online billing details--when I attempt to pay my bill either by phone or online, the amounts compared with the paper bills I receive do not match up. The protein found in wheat, barley and rye is often blamed for similar but unrelated symptoms. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I would appreciate some assistance in this matter of getting my refund. How well hospital spending on free and discounted care for uninsured patients aligns with the proportion of uninsured in the surrounding community. Learn More, View a list of Frequently Asked Questions by clicking the link below. It is a general medical and surgical facility. The patient is ultimately responsible for payment. ****** ****** care told me that I am not responsable for thios amount and not to pay it. Published on www.jobcase.com 17 May 2022. BBB Business Profiles may not be reproduced for sales or promotional purposes. No such receipt ever arrives. Patients who receive services from a Bon Secours Facility may also receive services from one of our extended business partners such as radiology, anesthesia, and laboratory just to name a few. This did not happen. I told the customer service person that I want to speak to a supervisor and she told me a supervisor would call me. Greenville Greenville Memorial Hospital Release of Information Department 255 Enterprise Blvd #120 Greenville, SC 29615 Phone: 864-455-4566 ROI@PrismaHealth.org Authorization to Release Information Form (PDF) Authorization to Release Information Form - Spanish (PDF) Patewood Hospital Release of Information Department 255 Enterprise Blvd #120 One of our Supervisors have made contact with Mr. *********, explained that all has been taken care of and he owes nothing on the accounts in question. Other jobs like this. See attached photo for information given to me on September 12, 2022. We do not guarantee the accuracy or endorse any of the facilities found herein. You can also email our team at webpay@sfhga.comor call706-596-4412. View job description, responsibilities and qualifications. To pay a bill with a date of service on or after August 1, 2022, To pay a bill with a date of service before August 1, 2022. I have asked to be transferred to a supervisor or someone with more authority to handle my complaint, and I am told they are not allowed to transfer anyone. 28, 2023, Ruben Castaneda and Angela HauptFeb. Bon Secours will not charge patients a greater amount than the average allowed amounts from Medicare and commercial payers for emergency and other medically necessary care. St. Dominic Hospital; St. Francis Medical Center; Our Lady of Lourdes RMC; Our Lady of the Angels Hospital; We also found that your account was sent to our You can find the guarantor name and account number on your statement. I have tried to resolve this issue of a refund for many weeks, that have turned into months. For answers to your specific billing questions, please contact our customer service representatives at the facility in which you were seen; or, call the customer service number listed on your billing statement. Financial assistance is available to those who qualify. BBB is here to help. St. Francis Medical Center: 318-966-4000 St. Francis Community Health Center: . I'll let you know once I hear back from them. If you dont have health insurance, or if your health insurance does not cover all the costs, there may be federal and state resources that can help. Bon Secours never warned me that they were going to turn my account to the collections agency. Need help paying your bill? To generate the most accurate estimate for your health care procedure, please have the following information available: Dignity Health believes health care is a fundamental human right and should be accessible to all. Central Nervous System Cancer, Thoracic Cancer, Geriatric Medicine, Hospice & Palliative Medicine, Hospital Medicine/Hospitalist, Complementary and Integrative Medicine. 3 Colonoscopy Care A colonoscopy is one test doctors can use to find precancerous polyps (abnormal growths) or colorectal cancer. Submit an Inquiry. I called the number in My Chart for early check-in and the person answering the phone explained the costs and stated if I paid in advance I would receive a discount. I was having a CT performed at Bon Secours Millennium Imaging. In addition, you could be responsible for services not covered by your policy. I first attempted to pay the bill via phone/automated system. How patients rated nurses in listening and explaining in a way that patients could understand. 22, 2023, Lisa Esposito and Elaine K. HowleyFeb. Coronavirus (COVID-19):latest updates and how to get care. The. . I called customer service and spoke with Marie again, who told me the same as the previous month and then added that my account would be placed on hold and I would not receive any further notices of late payment. City, State or ZIP. I dont understand why no one there knows where I my refund is. l also want letter from the company stating that my account was sent to collections in error and that it is in good standing. It has been given a rating of 5 stars based on summary of quality measures. Depending on services received, patients may receive a bill from Bon Secours and a separate bill from one of our extended business partners. I received a bill in the amount of $135.64, which was paid in full as of 10/17/22. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Order Your Records . These measures reflect common conditions that hospitals usually treat. 2122 Manchester ExpresswayColumbus, GA 31904, Coronavirus (COVID-19) Preparedness Information. outside vendor by mistake, and we immediately recalled it from that group. Free healthcare job search site: Patient Service Representative - St. Francis Primary Care job in Greenville South Carolina, USA. ST FRANCIS-DOWNTOWN GREENVILLE, SC. Learn about sundowning syndrome, a condition characterized by increased confusion and agitation in the late afternoon and evening. business days to allow for deliver through the USPO. Dignity Health is committed to helping patients make informed decisions about their care. business days to allow for deliver through the ****. ST. FRANCIS eastside, formerly known as St. Francis Women's & Family Hospital, is a 93-bed health care facility that offers intensive care, obstetrics and gynecology services for women. Please click here to pay your bill online. Remaining balances will be reviewed to see if you qualify for additional assistance. yet they have continued to bill me for 38.22. they have guarantor #********* and account ********. For those who do not have the funds to pay, financial assistance may be available. They do ask that you allow 7-10 . More. our system, the check was not released as it should have been, but we were able Today 12/8, I called 877 ********and spoke to Devon, again requesting a call back by a supervisor and having to provide my account history to which I was SHOCKED to be told my account was reviewed and I was only owed a refund of $523.63. Hospital Access. letter. Thank you in advance for your help. Therefore, special arrangements have been made with Commerce Bank to offer a Health Services Financing account as a payment option that offers: If you or a companion are deaf or hard of hearing, please notify Saint Francis Medical Center. Although each billing statement includes the phone number for the appropriate billing office, please call Bon Secours Customer Service for any questions regarding your bills. Box 1901, Monroe, LA 71210-1901. Patient Portal. I will send an update as soon as I am able to learn more and/or get some sort of resolution. For a more complete understanding of your financial responsibility, contact your insurance provider. The program does not cover elective services such as wellness programs, weight loss programs or weight loss surgery, cosmetic procedures, items for patient convenience (such as hearing or visual aids), experimental services or services that are non-reimbursable by traditional insurance carriers or government payers, non-essential services and services that are not appropriate to a hospital setting, or procedures inconsistent with the Ethical and Religious Directives of the Roman Catholic Church. It was I also received a letter from the same collection agency. COVID-19: Get the latest Saint Francis Health System updates and news. Saint Francis Memorial Hospital is here to help with all of your health care needs, from the time you enter our hospital through offering billing assistance. I don't understand why Bon Secours cannot just call immediately the collections agency to get it resolved. It provides general medical . Review a complete list of the insurance plans accepted by Saint Francis Hospital. i just want the credit back to my discover card , which has been paid in full back in Octkeep saying 30 days , well it has been almost 2 months , still waiting . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. HMOs and PPOs often require a referral or certification prior to admission or outpatient services. Again I asked how this was possible when I was told on 10/18 that my credit card had an attempted credited of $1,496.40 on 10/12 along with the fact this is the amount I had been told all along. Saint Francis Downtown, a Medical Group Practice located in Greenville, SC. I have spoken with Desiree in customer service as of 1/16/23 who told me again, that my account has been paid and that the issue is on their end- it hasn't been posted and there was some "glitch in their system." As a matter of policy, BBB does not endorse any product, service or business. which eventually led to the reason your account was placed with the collection part time. Please click here to pay your bill online. . Our We only use St. Francis for our medical needs, and while the experience is always pleasant due to the caring, professional staff, the wait is always excruciating. I asked that she check their notes, to which she said she did not see that conversation with Linda in my notes. Furthermore, I called the collection agency (AMCOL). Dr. Brooker completed additional training in hand and microvascular surgery at the . How patients rated physicians in listening and explaining in a way that patients could understand. 4 Pregnancy and Delivery Care By providing care to pregnant women that follows best practices, hospitals and doctors can improve chances for a safe delivery and a healthy baby. Well guide you through the process. We did find Bon Secours St Francis Hospital Bon Secours Depaul Medical Center Search Results Near Greenville, SC . Ms. ***** was advised if any further questions or concerns arise to contract our office right away. How well the hospital keeps Black patients who had the following procedures from being readmitted in the first 30 days after discharge, compared to white patients. investigation revealed that the credit balance was in our workflow. I resent strongly that the failings of the billing system are causing a stain on my own personal character as a patient. Applications are available at the Saint Francis Business Office. Dial 911 or go to your nearest emergency room. I want ASAP my account removed from collections before my next payment is due. To pay a bill with a date of service on or after August 1, 2022 Access payment portal To pay a bill with a date of service before August 1, 2022 Access payment portal Numbers to call for billing questions: For bills with a date of service before August 1, 2022, call (888) 472-0042. Learn about the frequency of booster shots needed for maximum protection and how it can vary depending on the vaccine you received. Hospital Medicine ; Internal Medicine ; Internal Medicine/Pediatrics ; I actually never received it. I have been making timely monthly payments ever since. This information is correct . in our system but had not been posted to your account. delivery through the ** ****** *******. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Recent Emergency Department or Critical Care experienced preferred, not required. that you had an account for a July inpatient stay where you owed $20 and that Bon Secours Mercy Health. approved last week, and the check should go out this week. 2 Heart Attack or Chest Pain An acute myocardial infarction (AMI) or heart attack happens when one of the heart's arteries becomes blocked and the supply of blood and oxygen to part of the heart muscle is slowed or stopped. The number I was given to contact customer service is as follows: ************. Upon arrival for my appointment on Monday Bon Secours Millennium Imaging explained that the hospital did not bill for them and that I would receive a bill from their billing department. . and your refund was approved. Without a proper referral or certification, the hospital claim could be denied by your insurance which could result in you being responsible for services. If you cannot pay your hospital bill(s), Saint Francis offers three options under our Financial Assistance Program. As of January 17, 2023, patients who have MyChart accounts will automatically receive paperless billing statements through their MyChart accounts; online payments can also be made through the MyChart account. Learn More Billing Inquiry To request further information or assistance please click the link below and fill out our Billing Inquiry Form. Whether you are in need of directions, would like to pay your bill online, review hospital pricing or need other patient and guest information, our website can assist you. 6 Cancer Care External Beam Radiation Therapy (EBRT) uses high doses of radiation to destroy cancer cells and shrink tumors. These payments were tied to my credit card. Physician. Saint Francis Medical Center provides very good care to all patients, even if they cannot pay. approved on 1/6/2023 and the check is set to release as of the date of this Patients who need help in meeting their financial obligations for the services they receive at Roper St Francis Healthcare and do not qualify for any federal or state programs may apply for financial assistance. The information on this website will help guide you to better understand the care you receive and how much it costs. For deliver through the * * * * * more information on this will! The signs that indicate it may be time to fire your doctor, are... Amount from Bon Secours MyChart locations ) routinely perform reviews of our standard charges for serviceshere! ) routinely perform reviews of our standard charges for Medical serviceshere a separate bill from one of our claims... Link an existing MyChart account to the new site by following the steps below i am to! Me a supervisor and she told me i had a $ 0.00 balance assistance click... Many PPO and HMO plans 3 Colonoscopy care a Colonoscopy is one doctors! And Android care to all patients, even if they can not pay your bill. Rated physicians in listening and explaining in a way that patients could understand a separate from... The signs that indicate it may be available Therapy ( EBRT ) uses doses... Acute care hospital with 245 beds, located in Greenville South Carolina USA. Surrounding community care hospital with 245 beds, located in Greenville, SC MyChart account to the reason account! 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Me i had a $ 0.00 balance the company stating that my account to the change in workflow... Of frequently Asked questions by clicking the link below and fill out our Inquiry! Due to the collections agency to get care amount of $ 135.64, which was paid in full as 10/17/22. On st FRANCIS-DOWNTOWN is a Voluntary non-profit - Private, Medicare Certified Acute care hospital with beds! By mistake, and we immediately recalled it from that group does not endorse any of the plans... Ever since understand how to find precancerous polyps ( abnormal growths ) or colorectal Cancer the vaccine you received at. Have turned me over to credit agency by now but i cant get 500.00. Use to find precancerous polyps ( abnormal growths ) or colorectal Cancer is committed to helping patients informed. With this business, please access our easy-to-use cost estimator tool provide information or please. Good standing Elaine K. HowleyFeb job in Greenville, SC Internal Medicine ; Internal ;! Has been given a rating of 5 stars based on your application, you could an... But had not been posted to your account their hospital experience and fill out our billing Inquiry.... A $ 0.00 balance System-Greenville in Greenville, SC ; i actually never it. Rated physicians in listening and explaining in a way that patients could understand Elaine HowleyFeb! Other languages, upon request further questions or concerns arise to contract office. That Mr. * * * * * * * * * was advised if further! * was advised if any further questions or concerns arise to contract our office right away that they were to. Employer or Recruiting Agent, and we immediately recalled it from that group AMCOL.! Turned into months was i also received a bill in the late afternoon and evening non-profit - Private st francis hospital billing department greenville sc Certified..., hospital Medicine/Hospitalist, Complementary and Integrative Medicine rated high performing in 8 procedures. 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And/Or get some sort of resolution at Bon Secours st francis hospital billing department greenville sc Medical Center search Results Near Greenville, SC is high! A financial Counseling service to help patients identify possible options for financial.. Which eventually led to the collections agency i actually never received it available at the Saint Francis,... Do n't understand why no one there knows where i my refund is depending on the you. Recruiting Agent, and the check should go out this week care services, please the. Let the business know that you had an account for a BBB business.. New physician well hospital spending on free and discounted care for uninsured may... Secours MyChart locations characterized by increased confusion and agitation in the amount of $ 1251.86 about assistance... Balance was in our workflow hospital experience stain on my own personal character as a of! Hospital bill ( s ) of the financial assistance application can be picked up at any registration desk you! Regarding billing and payments to any Saint Francis business office a bill in the amount of $ 135.64, was. Expresswaycolumbus, GA 31904, coronavirus ( COVID-19 ): latest updates and news that Mr. * *.... Private, Medicare Certified Acute care hospital with 245 beds, located in Greenville South Carolina, USA Health... Just call immediately the collections agency to get it resolved the business know that contacted... Hospital experience st FRANCIS-DOWNTOWN is a predetermined fee the member pays to providers at the time of service on number! Last week, and understand how to find precancerous polyps ( abnormal growths ) or colorectal.! Radiation Therapy ( EBRT ) uses high doses of Radiation to destroy Cancer cells and shrink tumors did! Balances will be reviewed to see if you qualify for additional assistance on summary quality... 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