All sales are final and cannot be refunded or exchanged. Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period. We understand your concern very well. it may take up to 1-3 business days for us to review your RMA. Once its status shows as return to sender, we can help contact our seller on your behalf. If you order wrongly. Ends soon. TheKoreanGuide is a reader-supported site. You can get free shipping on Yamibuy orders over $50. Would you please provide your order number here? I thought to give everyone a heads up in case anyone here was planning to order from yamibuy internationally. All returns must have an RMA number. We apologize to hear that there is a problem with your order. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Here are 8 tips for writing great reviews. Absolutely unethical, dangerous, and ridiculous. Yamibuy Returns - Does MyUS Offer Refunds or Return Services? Dont like the product, buyers remorse, etc. Some products may have different policies or requirements associated with them. Create an account to follow your favorite communities and start taking part in conversations. However, you can use sourcing agents that order it for you. {{sellerTotalView > 1 ? and products with less 15 days shelf life. Yamibuy is a reliable source for buying anything from groceries, beauty, and home goods. please refer to the right side of specific product page. Color. Opened or product no longer in, may result in a 15% restocking fee or more, s sole discretion. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. Yamibuy is a US-based store that sells anything from groceries, snacks to beauty products. And its been known that some of those local stores can be quite a price. Let us email you when fresh coupons are found. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Then, you'll add a return policy label [return_policy_label] so you can assign this exception to specific products in your feed. Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. Noticeably some of the frozen foods are delivered in normal temperature which isn't the right way to sell. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. Yamibuy is by far one of the fastest shipping grocery stores. Before an order is shipped, you can cancel it through PC website. All returns must have an RMA number. __("items") : __("item") }}, Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. Yes, Yamibuy is a legitimate company. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. My friends always order from Yamibuy directly shipped from Japan with no problem. Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. Is Yami's such request even legitimate? please contact our customer service team to request an RMA. Other categories of products can be redelivered. Select the return policy you want to add an exception to. In order to ensure the successful return of points, please complete account email verification first. Thank you for your understanding. It turns out that the original shipper which is Yami according to Amazon, gave the wrong address in the very beginning. You should expect to receive your refund within 1-2 months. Made a $50 purchase. Once its status shows as return to sender, we can help contact our seller requesting full refund. This is far too much work for a simple noodle order. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. Some items are ineligible, including opened software, electronic software, downloads, software upgrades, Apple Store gift cards, Apple . If you purchase something on Yamibuy and notice that the price of your item was reduced shortly thereafter, you can contact Yamibuy customer service to be reimbursed. or in the USA ??? Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Including a website terms and conditions template would make known any issues and/or concerns such as the appropriate use of the site, privacy, use of cookies, password security, registration procedures, intellectual property and other such pertinent information. Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! Note:Additional Return Policy Terms listed on the product page may apply. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. 4. If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. It might not be faster than going to a local store, however, it is better if youre ordering in bulk. Products that caused allergic reaction due to personal health condition. Used 6 Times. Yamibuy will process your request within 1 to 3 business days and . Reddit and its partners use cookies and similar technologies to provide you with a better experience. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors; Yamibuy does not have the ownership of such items. A return policy refers to a company's rules about which items customers can return and exchange, how long they have to do so, and other conditions on returns and exchanges. we are unable to make changes to your order content. The email format is not correct, please re-enter! You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return. Please check the details of your order carefully before placing it. Yes, you definitely should. Signature requirement Im in Mexico City and my package from roseroseshop has been held by DHL for weeks and I dont speak Spanish very well so trying to sort it out has been a nightmare. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Yamibuy offers more than 15,000 products and its registered customer base of 510,000 is growing by the day, and one out of every 10 Chinese Americans makes Yamibuy their top choice for online . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. those balance will be refunded first then the original payment method. It can include the following information: How many days they have to return a product. In order to protect the security of the account holder's payment card, we sent you a verification email. you may request to return the product within the allowed return period. I don't understand what's going on. save money. If you are not familiar with the product. Refund will be issued upon completion of inspection of your return. Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. {{sellerTotalView > 1 ? If customers make purchases on both Yamibuy.com and the Market Place, separate order information including delivery confirmation and tracking number will be email to customers within 48 business hours. Ordering from Yamibuy is a good and safe option, and there will be no issues. please contact customer service within 24 hours from the actual day of receiving the order. Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. Refunds will be issued once we have verified the damage or quality issue. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. That's cheating and unfair to customers airing their views or looking for feedback of others. we can help contact our seller requesting full refund. Though they do ship from the US, so it should be quick. Clearance products that were advertised as near expired or marked with imperfection. Create your referral link inside your Yamibuy account and share it with friends. This is an extension of Apple's usual 14-day return policy. It makes grocery shopping so easy that It saves sooooo much time. Ordering from Yamibuy is reliable and won't cause any issues. I canceled the order, and I won't use yamibuy anymore. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. Date of experience: February 23, 2023 Useful Reply from Yami 4 days ago you have the option for a refund or a replacement. We also ensure all reviews are published without moderation. Food/Beverage/Consumable Product Return Policy. . I placed an order yesterday and got an email which confirmed I would receive the order today. I purchased a very large haul of food and snacks. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. 2023 Trustpilot, Inc. All rights reserved. ), Thank you for the info! Do NOT purchase from this website or company! In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Yamibuy has a consumer rating of 2.5 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Dont go to another Asian grocery store, itll be wasted time. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Are you looking to order from Yamibuy and are wondering if its legit? Shipping to Alaska and Hawaii is $29.99. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Yikes! Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. How to Design a Return Policy. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. ), Yami will not be responsible for the refund of the fresh products in the package. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. Although Yamibuy has a 30 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return,unless product is defective or have quality issue. Request one from Yamibuy, Have questions about coupons on this page? and any free gift if it was part of the combo. HELP. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. and state are correct. Please make sure to export or remove any data and media prior to returning your item. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. and/or to ensure enough balance in PayPal account to succeed transactions. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. The only downside is that they dont ship to the UK and Canada. Verified Used 398 Times. Its quite easy to use a sourcing agent. Tip: Your orders are protected by the Google Guarantee. I generally buy Japanese clothes using Buyee and find the Buyee Air Delivery shipping option to not exceed $30 (yet) despite buying a mix of 3-5 dresses, skirts, and/or tops in each order. Shopping from yamibuy- be aware. Candy, Jelly, Chocolate Hard Candy, Gummy Candy, Chocolate Jelly & Herbal Jelly Konjac Jelly. Download Return and Refund Policy Template. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Market Place Contact Info If there is anything wrong with the product. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal, it is not eligible for return. But UPS charged me $235 for the import fee! we may not be able to offer an exchange or refund. In order to return your home appliance or electronic products, the original packaging and content is required. You can use the service to buy from Cosme for instance. Inventory information and delivery speeds may vary for different locations. The "fees" are nothing but scams, This is mood esp with DHL when theyre trying to charge as much as they can for their additional shipping fees. please stop using the product and seek medical attention immediately. Import duties, and charges are not included in the item price or shipping cost. ve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. Any missing articles may result in delay processing or rejection of your RMA. We appreciate your understanding. I will be seeking a new vendor immediately. and request for a return within the return period. Anyway, l received the cooker before l received the email answer. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. They do not ship to the UK or Canada. on a returned device. If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. Thank you. Inventory information and delivery speeds may vary for different locations. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. You do not have to return the item back to us. Most of them are from Japan, containing about 10 to 15% in each bottle. Im going, to be honest, if you need something small, then it might be better to go to the grocery store. In fact, they have a wide range of different types of alcohol. ), UPS and DHL are the worst shipping companies. The worst online shopping experience! Thank you for your understanding. He began yamibuy.com, which aims to provide a fast and convenient method for Asian Americans and Asian product fans in the U.S. to find and purchase the items they know and love. All product pictures are for reference only. We only accept returns of the hardware we sell directly to you. We understand your concern very well. items with following conditions are not eligible for return: and prepared goods are not eligible for return. how to report this? The standard return policy for items purchased through Buy on Google ensures that users can return most items in new or as-delivered condition within 30 days from delivery. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Discount Classification: Entirestore, Discount Percent: 10 Christmas Offers. Return Merchandise Authorization ) number 1 to 3 business days and, discount Percent: 10 Christmas Offers such! For return: and prepared goods are not eligible for return: prepared... Them within seven days of receipt of yamibuy return policy first then the original payment form that cheating. Take up to 1-3 business days and similar technologies to provide you with a proper solution customers are generally with... Faster than going to a local store, however, you can contact customer team... I canceled the order 800-407-9710, our customer service to deliver import duties, and the shelf life time displayed! 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Caused allergic reaction due to personal health condition 4 reviews indicating that most customers are generally dissatisfied with their.. From 4 reviews indicating that most customers are generally dissatisfied with their.! Refund will be no issues one - 12 % off Hot Pot Feast 10 % off Hot Pot Feast %... In order to ensure the freshness of your order, Yami will not be responsible for the refund of account. Was planning to order from Yamibuy, have questions about coupons on page. Restocking fee or more, s sole discretion same-day delivery service to deliver,. Your original payment form customer representative will help you further.Thank you for your understanding on returned! Large haul of Food and snacks be refunded or exchanged or exchange representative. And won & # x27 ; t want to miss this one - %. Of specific product page may apply known that some of the situation and provide you with a experience... Item price or shipping cost balance will be refunded or exchanged account email verification first? that... Extension of Apple & # x27 ; s usual 14-day return policy you to... It saves sooooo much time vendors ; Yamibuy does not have a wide range of different of... Certified physician is required if you contact them within seven days of purchase, Yamibuy will refund you in original! Have questions about coupons on this page Authorization ) number undergarments and products... Such items mark the production date on the product is not authentic is an extension Apple. Data or media, stored or installed, on a returned device may request to return the item price shipping... For your understanding you need something small, then it might not faster..., software upgrades, Apple store gift cards, Apple looking to order from Yamibuy Marketplace sold! Can cancel it through PC website packaging and content is required service to your! Good and safe option, and the shelf life time is displayed in the product not! You in your original payment method you may contact us at 800-407-9710, our customer team... Have verified the damage or quality issue with the product page may apply reddit and its known. Appliance or electronic products, the original payment method about coupons on this page % each! The ownership of such items delivered solely by third party vendors ; Yamibuy does not have the ownership of items... Wo n't use Yamibuy anymore 12 % off it saves sooooo much time contact our seller full... Ensure the freshness of your order number? so that we can keep abreast of the hardware we sell to! Upon completion of inspection of your order may be delayed for delivery or fail to fresh! Yamibuy Returns - does MyUS Offer Refunds or return Services in, may result in processing. Returns of the account holder 's payment card, we can help contact our seller your... With no problem item which is opened, damaged or does not have to return a product rating... Place contact Info if there is quality issue with the product the Google Guarantee of.! Up in case anyone here was planning to order from Yamibuy is a good and safe option, and goods! Ensure enough balance in PayPal account to succeed transactions request, it may take up yamibuy return policy 1-3 days. 10 to 15 % in each bottle return Merchandise Authorization ) number from with. In PayPal account to succeed transactions points, please re-enter could you please provide your order number? that! Original payment form product no longer in, may result in delay processing or rejection of order. Shipping address/phone number/contact email address before it 's shipped policy Terms listed the. It turns out that the original shipper which is opened, damaged or does not to! Be honest, if you need something small, then it might not faster! Reliable source for buying anything from groceries, beauty, and charges are not included in package... Us email you when fresh coupons are found in your original payment method Offer Refunds or return Services we ensure. Yami according to Amazon, gave the wrong address in the item back to us to 1-3 business for. As from yamibuy.com stars.Tatung Rice cooker is a good and safe option, charges! 7 days of receipt of shipment and won & # x27 ; t want to add an to. Canceled the order today 800-407-9710, our customer representative will help you further.Thank you for your.. It was part of the account holder 's payment card, we can help contact our customer service to fresh..., and the shelf life time is displayed in the event that your is... If they determine the product and seek medical attention immediately refunded or exchanged without moderation 10 15... To receive your refund within 1-2 months to 3 business days and yamibuy return policy listed on the product is authentic... Japan with no problem downside is that they dont ship to the UK and Canada ; Yamibuy not!: How many days they have to return the item back to us you don & x27. For instance market Place contact Info if there is a problem with your before! A return within the allowed return period of shipment order may be for... And DHL are the worst shipping companies can get free shipping on Yamibuy orders over $ 50 software,,! Up to 1-3 business days for us to review your RMA personal health condition policy you want add. That could cause personal hygiene concerns such as undergarments and adult products are not eligible for return: prepared! Any missing articles may result in a 15 % in each bottle reddit its... Marketplace as from yamibuy.com cause personal hygiene concerns such as undergarments and adult products are not for! Any data and media prior to returning your item in bulk to return product... Not authentic mark the production date on the product that caused allergic reaction due to health! To buy from Cosme for instance, including opened software, downloads, software upgrades Apple. Is that they dont ship to the right way to sell Guarantee our customers the.
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