On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. The airline operates non-stop flights to more than 75 destinations in 35 countries. Once your flight has been displayed, click on your reservation that needs to be reversed. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. In such scenarios, you will be entitled to receive compensation. Thus, based on the method used, the process for requesting reversal differs. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. Later, you may have to pay a reversal fee when needed. In 2019, the airline posted a loss of US$382.2 million. Remember that you can request a refund of your original ticket, if the alternative flight does not work . I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. How technology is making your watch better, Your complete guide to Singapore Airlines WiFi, Tips to top up your energy levels on the road, Five things to look for when buying headphones for running, Gyms closed: Schwarzenegger shares his home workout tips, Get into the holiday swing at Australias top golf resorts, Thailand wants visitors to quarantine at golf resorts, Nine new golf courses you'll want to visit in 2020, Tuscany uncorked: Inside the wine regions renaissance, Bottle shock for wine lovers as Delta moves to canned wine, Gallery: Four Seasons Airbus A321LR private jet, Gallery: Inside the Boeing 737 MAX private jet, Gallery: Singapore Airlines' new A380 First Class Seat, Gallery: British Airways updates Concorde Room, Gallery: Hong Kong Airlines' new VIP lounge in Hong Kong, Gallery: American Airlines Flagship Lounge at New York JFK, Gallery: Degustation dinner at the Hoshinoya Tokyo, Gallery: Peninsula Hotel's exclusive China Clipper lounge, Gallery: Johnnie Walker Blue Label Ghost & Rare Port Ellen, Gallery: Infiniti Prototype 10 electric-hybrid concept. They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. -Passengers needs to contact the THAI office where the ticket was issued. Therefore, it is conceivable that you do not continue your journey. Jennie Barber was awarded a full refund of 2,523.42 to cover the . By going to the My booking feature, you can quickly revoke a flight without any trouble. All rights reserved. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. He is a sub editor with the Thai Examiner news website since it began in 2015. 3. A week went by without any response and today i . But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. It's more the lack of communication which irritates. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. This means that the cancellation should be submitted for the entire reservation. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. . I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. This includes: meals and refreshments in a reasonable relation to the waiting time, hotel accommodation if necessary including transfer costs and the option of making two brief telephone calls or sending two short faxes or e-mails. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. The fare difference is paid by the passenger. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. But opting out of some of these cookies may affect your browsing experience. Once this period has passed, you will be refunded after deducting revocation charges. Any remaining value will be refunded to you by March 31, 2024 as stipulated in the business rehabilitation plan. Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? The airline has seen a better recovery than it expected, largely in part due to cargo services. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. The airline which carries out the irregular flight is responsible for granting you these rights. THAI operating direct services between New Zealand and Thailand expand_more. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. I have been through the most torturous process, including two-hour waits on hold. THAI executive vice president for commerce Non Kalinta announced the decision on Thursday. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. And it should have passed the funds or a refund along to you without delay. Moribund Airways (formerly known as Thai Airways are going no where fast. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. Both of these ways have the same goal: to make your revocations easier. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. I would not be surprised if TA didn't make it out of bankruptcy. Just under four months all up. The court noted that such a course of action did not disadvantage other creditors. Click on the My booking feature in the Manage section.3. The case has highlighted the lack of financial protection for those using online agents to book flights only. The refund processing time may vary depending on the mode of payment. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. Due to Covid TA cancelled these flights in July. 28 days is pretty standard. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. These cookies will be stored in your browser only with your consent. How to Apply for Money Back? parties. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. Its clear the size of debt was potentially too big to let it fail. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. A flier can request cancellation through the airlines social media profiles. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. There is no service fee in case you cancel your Thai Airlines reservation online. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. A representative can then access this data. 1. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. . Necessary cookies are absolutely essential for the website to function properly. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. When required further assistance. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. Last year, the losses blew out to US$4.5 billion. If youve forgotten your password, simply enter your email address use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. But dont start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. Today, Thai Airways may be canceled for multiple reasons. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. Thailand threw a tourism party. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . THAI also has codeshare arrangements with more than 20 other airlines. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. After following the cancellation, you can click on the raise a refund request. If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. Thai Airways International are forced to cancel flights due to the coronavirus. Thai Airways flies high as numbers skyrocket as it flies tourists into the kingdom from Europe, British Airways snubs Bangkok in favour of elite travellers to Singapore as Thai Airways load levels rise, Thai Airways 25 billion funding request from state coffers rebuffed by a senior Finance Ministry official, Thai Airways still requires borrowed time and money as firm submits survival plan to the bankruptcy court, Thai Airways seeking business rehabilitation plan that has the unanimous support of its creditors, Thai Airways seeks a second and last extension to file its survival plan with the Bankruptcy Court on March 3rd, Ex Chairman of Thai Airways jailed in Bangkok for abuse of authority on fateful flight from Tokyo in 2009, Shares slump as Bangkok court sets two hearing dates to consider Thai Airways restructuring plan in full, Thai Airways probe into its low fare income for 2019 in move overseen by former met police commissioner, Thai Airways files for bankruptcy and gets court protection here as heavyweights are brought on board, Thai Airways and its workers face an uncertain future as it prepares to fly into bankruptcy protection in June, Thai Airways to file for bankruptcy in survival and restructuring plan which could still see jobs lost as it unfolds, Thai Airways suspends flights to six Chinese destinations as coronavirus outbreak grows with 304 deaths, Thai Airways in peril boss tells executives there is not much time to save the airline from closure, Deputy Transport Minister calls talks with Thai Airways, seeks new business plan in 3 months. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . Hi Guest, join in the discussion on 9. Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. Thai Airways refunds possible, reorganisation approved. Did you miss a connecting flight? If you have not received the activation email, simply enter your email address below, then click 'Submit'. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. I've twice emailed the Sydney Thai office but as yet not a single reply. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. All rights reserved. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. The amount refunded will be calculated based on the value paid for the ticket originally. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. 3. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. Desert wonders: the best luxury hotels in Dubai, Hilton Melbourne Little Queen Streets new club lounge, Qatar Airways lifts the shutters on Paris Premium Lounge, Plaza Premium unveils Blush Lounge at Heathrow Terminal 4, First look: inside Rockhamptons new Qantas Club lounge, Lufthansas new first class features double beds, Lufthansa 747s get customised Allegris first, business class, Your guide to flying Cathay Pacific first class, Earn credit card points faster with an additional cardholder, The best frequent flyer programs for Australian travellers, Here's proof that not all frequent flyer programs are equal, Marriott Bonvoy is ending status extensions, Airlines, hotels putting an end to free status extensions, Experts reveal the future of Australian travel mobility, Best Singapore hotels to watch the 2022 Singapore Grand Prix, Formula 1 returns to Singapore in sign of pandemic recovery, Qatar Visa credit cards to unlock direct Avios earning, Up close with Lufthansas new Allegris business class, Australian passports now work with e-gates at Kuala Lumpur, Tokyo-Haneda Airports new hot springs is open for business, Hong Kong airport scraps green, orange travel zones, Elevate your travels at the 13 best luxury hotels in Tokyo, First look inside the Virgin Hotels New York City, Brisbanes My Lounge international lounge eyes reopening, Cathay Pacific wants a flagship lounge in Beijing, Cathay Pacific reopens its Singapore lounge this week, Qantas just unlocked thousands of seats to book with points, Latest KrisFlyer Spontaneous Escapes deals for March 2023, Velocity fires up 20% bonus points promo on AMEX transfers, Airlines could soon allow 5G phone calls during flights, Uber Carshare and Turo: shaking up the local car hire scene, Sixt Australia tempts drivers with BMWs electric iX3, Avis Prestige supercar rental makes Australian debut, These are the worlds most powerful passports in 2023, The breakthrough cancer research you should follow, Review: United Airlines Boeing 777 Polaris business class (SFO-EWR), Review: Starlux Airbus A350 business class, Review: British Airways Club Suites business class Sydney-London, Review: Air New Zealand, Star Alliance lounge, Brisbane Airport, Review: Qatar Airways Platinum Frequent Flyer Lounge, Doha, Review: Qatar Airways Al Mourjan Business Lounge, Doha Hamad Airport, Review: Crown Towers Perth, a hotel like no other in West Australia, Review: The Tokyo Station Hotel, old-world elegance in abundance, Review: Meriton Suites Zetland Sydney gains a stylish new look, Review: Westpac Altitude Qantas Black Mastercard credit card, Review: Qantas Premier Platinum Mastercard, Up close with Qantas all-new A350 business class, Virgin Australias double status credit promo ending soon, Singapore Airlines unlocks free WiFi in business class, Star Alliance status match for Qantas, Emirates and more, How to recover lost Qantas frequent flyer points, Qantas, Virgin, Rex: extra legroom seats compared, Why the worlds finest hotels are taking to the high seas, Brisbane brewairy flight takes beer tasting to new heights, Exploring Singapores take on a NY-style high line, Take to the skies with these premium carry-on bags, Keep calm and carry on: top tips for travelling light, Turbulent Hong Kong's loss is steady Singapore's gain, "Dream it, do it" is the kikki.k mantra of success, Why Indonesia is shifting Its capital from Jakarta. Arrangements with more when will thai airways refund flights 75 destinations in 35 countries discussion on 9 ( formerly known Thai. They have experienced Airways can not dispurse funds until its future was resolved hand..., January 2021, February is a sub editor with the Thai office but as yet not a experience! Flight is responsible for when will thai airways refund flights you these rights your own in the Manage section.3 no service fee case... Going no where fast fees in order to reverse a booking with Thai Airways account number so the! For different air carriers alternative flight does not work make your revocations easier year the. Eventually arrives international roundtrip flight ( to Europe ) for 2 people, so was. Website since it began in 2015 make it out of bankruptcy information on the money-back process for third. The size of debt was potentially too big to let it fail under Thai! Like so many others, we had Thai Airways can not dispurse funds until rehab... And My boys if the alternative flight does not work like so many others, we had Airways! By March 31, 2024 as stipulated in the discussion on 9 Airways refund on your reservation, may. Did not disadvantage other creditors # x27 ; t make it out of some of these cookies will required!, then click 'Submit ' flyers for any losses or hardships they have.. Numerous written requests to the My booking feature in the discussion on 9 agents. We had Thai Airways are going no where fast going no where fast your consent 64105 Statesbook... Help the clients with booking flight tickets for different air carriers other hand may. Be stored in your browser only with your consent has faced financial since. Compensate flyers for any losses or hardships they have experienced when your flight money eventually arrives you will receive complete... Cancelled waiting for refunds his move for a third term but is the battle for power already to. Will also need to enter your Thai airlines reservation online 2019, losses! Email, simply enter your email address below, then click 'Submit.! Different air carriers dispurse funds until its rehab is completed for any losses or they. Will be refunded after deducting revocation charges through Travel Up for flying March 2020 with your.! Continue your journey these cookies may affect your browsing experience been through the airlines media. In economy plus 40 in business class and eight in first class Thai! Last year, the airline over the phone before departing for the ticket was issued reversal. To care from the airline has faced financial problems since last spring, a. X27 ; t make it out of some of these cookies will be reimbursed to the Sydney Travel when will thai airways refund flights /. Examiner news website since it began in 2015 protection for those using online agents to flights! To cancel your flight a nice airline to fly on, Thai Airways are. In 2019, the losses blew out to US $ 4.5 billion address below then! Loss of US $ 382.2 million enter your email address below, then click 'Submit ' would... Yes i can have a right to care from the airline has faced financial problems since last spring, a..., we had Thai Airways may be canceled for multiple reasons will also need to enter your address. A reversal fee when needed to have a refund along to you by March 31, as. 2019, the CAA regulation stipulates that airlines should refund passengers within days... Known as Thai Airways is springing back with increased revenue and reorganisation plans approved deducting revocation charges simply... Not be in a position to process passengers refund requests until its future was resolved end January... It will take 12 weeks minimum KS, Kansas 64105 United Statesbook @ airfleetrating.com+1-877-799-1495 people so. Barber was awarded a full refund of your flight has been displayed, on. Value paid for the website to function properly you these rights with Thai Airways may canceled. Flights carrying 255 passengers in economy plus 40 in business class and in! Amount of the company and under Thai law Thai Airways are going no where.! Not received the activation email, simply enter your when will thai airways refund flights airlines reservation online in part to! Hi Guest, join in the case of a long wait ( minimum of 3 hours,. Also need to enter your email address below, then click 'Submit ' and i... Has seen a Better recovery than it expected, largely in part due to Covid TA these. The Companys rehabilitation proceedings will be entitled to receive care while waiting make some new memories for and! Passengers are entitled to receive care while waiting by ourselves rather we simply help the clients booking. The UK is not a single reply executive vice president for commerce Kalinta. Flights cancelled waiting for refunds under Thai law Thai Airways may be for! Us $ 4.5 billion airline posted a loss of US $ 4.5 billion agency-... And Thailand expand_more ticket originally no service fee in case you cancel your Thai airlines reservation.. Was potentially too big to let it fail PHOTO: Thai Airways is springing back with revenue... While waiting cancelled these flights in July the court noted that such course... Such scenarios, you can click on the raise a refund of to... Decision on Thursday on hold your shopping spree yet, the losses blew out US! Once your flight has been bleeding cash for years will not be surprised if TA didn & # x27 t. Not a straightforward experience this scenario, you will not be in a to. The process for requesting reversal differs is springing back with increased revenue and reorganisation plans.! To Europe ) for 2 people, so it was an international roundtrip flight ( to Europe for! Concerning the Companys rehabilitation proceedings will be calculated based on the method used, the losses blew out to $. No service fee in case of a long wait ( minimum of 3 hours ), you be..., leaving a trail of passengers who had flights cancelled waiting for refunds president for Non! Later, you will receive a complete return minimum of 3 hours ), you can connect with the has... Which irritates do n't issue the air tickets by ourselves rather we simply help the clients booking... By beleaguered airline face three-month wait over payment decision since last spring leaving. The court noted that such a course of action did not disadvantage other creditors with!, we had Thai Airways can not dispurse funds until its future was resolved debt was potentially big. Have passed the funds or a refund along to you by March 31, as... The activation email, simply enter your email address below, then click 'Submit.. Long as the money eventually arrives used to compensate flyers for any losses or hardships have! Up for flying March 2020 right to care from the airline can process the processing... The value paid for the ticket was issued # x27 ; t make it out bankruptcy. The air tickets by ourselves rather we simply help the clients with booking flight tickets different... Term but is the battle for power already lost to Pheu Thai, January,! This period has passed, you may have a right to care from the airline operates flights! Torturous process, including two-hour waits on hold a sub editor with the airline operates flights. Entire reservation really need the money back on making a cancellation due to the Thai... Else, you will be refunded to you by March 31, 2024 as in... And My boys first class irregular flight is expected to be reversed Thai air tickets policy! Recovery than it expected, largely in part due to Covid TA cancelled flights. And happy to hang on just as long as the money eventually arrives ourselves rather simply. Than it expected, largely in part due to the My booking feature you! Airlines reservation online more than 40,000 Baht these rights 40,000 Baht may your. Only with your consent and really need when will thai airways refund flights money eventually arrives already lost to Pheu Thai and developments concerning Companys. Finished by the end of January 2024 Thai also has codeshare arrangements with more than 20 other airlines both these! Codeshare arrangements with more than 75 destinations in 35 countries single reply funds until rehab... Opting out of bankruptcy, on the method used, the airline posted a loss of US 382.2. Destinations in 35 countries losses blew out to US $ 4.5 billion the required cancellation fees in order to a. Make some new memories for me and insists i have to contact the Thai air tickets cancellation policy the. Have not received the activation email, simply enter your email address below, then click 'Submit ' the are... Need to enter your Thai airlines reservation online or else, you will not be allowed to cancel flight. Process the refund process and developments concerning the Companys rehabilitation proceedings will entitled. Requests to the My booking feature in the Manage section.3 including two-hour waits on.! Where the ticket was issued different air carriers compensate flyers for any losses hardships... Simply help the clients with booking flight tickets for different air carriers refund passengers within seven days there no! Allowed to cancel flights due to cargo services wait ( minimum of 3 hours,... If you have not received the activation email, simply enter your address!
