So about a year ago I was looking for a tool, to monitor our client's networks and stumbled on Spiceworks. Reporter eliminates the need for Connector. I am trying to figure out what remote collectors can do for us. For example, any requirements for processing into a document review platform or forensic analysis. New devices get attached to, and removed from, the network; software gets randomly added to different machines; trusted visitors get access to the network; employees get hired and fired. This is installed on your workstations/laptops; it is not intended to be installed on your client or prospect sites. Youll be surprised what SMB customer install on their corporate network. As such, remote collections can be a non-intrusive way to image devices that may be located at personal residences and negate the need for travel to every location. In addition to network discovery, a network discovery tool should also come with strong automation and network diagramming capabilities. Without a network discovery tool, you will have a tough time keeping track of the devices in your network. This is the first product of its kind to combine the automatic collection of network and computer data, with custom-generated worksheets that tell you what additional information to collect on site. We have setup some monitors for peer-to-peer software and such. We use it internally combined with the reporter and cyberhawk add-ons. The logs of each data acquisition were reviewed by our experts for verification, and the data was sent by the client via secure courier to our London headquarters in order for the data to be uploaded to our FTP site. Summary The Network Detective Client-Connector is an add-on designed for IT service professionals who want to automate the regular or periodic collection of network data from multiple client sites, and have the resultant scans available for download directly into the Network Detective application. FULLY AUTOMATE ONGOING REPORT GENERATION & DELIVERY WITH REPORTER. Now, this whole process is automated. Loved it, it made great assesment reports. The time you save running just one automated assessment per month for each of your clients will pay for this tool. All network devices, as well as cloud, hybrid and on-premises user information from Azure AD and Active Directory are automatically documented and updated in IT Glue. They are a separate division of our company and they have about 20 PCs and one server there. Enter a connection name and your IT Glue API credentials and click OK . I finally gave up and put a disabled PayPal virtual card in the portal. New customers should follow the same procedure after purchasing your first module(s) and installing the Network Detective application. The software appliance is a simple, fast Windows install so you can be up-and-running quickly. The new passwords will be automatically updated in Active Directory as well, reducing human errors and time waste. If youre an existing customer, log into your Network Detective application and click on the Upgrade button in the top right side of the main screen. Resource for IT Managed Services Providers, Press J to jump to the feed. Having this feature allows us to use the central server for the Portal now as well because there is not as much server usage or downtime due to the scanning. I have 3 branches using it and reporting back to the main office. So far I have setup RDCs in the two branch offices and one jobsite. With a network discovery tool, you will get an accurate picture of your network health and gain full visibility. All of the 6 sites are running on Windows Server 2003 Service Pack 2, which incidentally is our respective sites File Servers, the impact Spiceworks has on these Servers is hardly worth the mention. You can then leverage QBRs as an opportunity to offer your strategic vision. We recently wanted to renew it since we let the old subscription lapse since we were not doing many assessments, just holding on to current clients. Thats why Network Detective Pro gives you the power to independently manage each client on their own schedule. So what did Spiceworks and RDC do for us? The Network Glue collector detects all devices on your clients' networks regardless of vendor. We use it as a sales tool and for QBR's. Analyze, monitor, & establish strategic roadmaps for client IT needs. With Reporter, you can automatically run a Network Detective data collector at any frequency, generate any reports from the modules you own, and have them delivered to anyone you designate. At A&M, we have extensive experience remotely collecting and preserving email accounts, cloud storage, mobile devices, computers and servers using a multitude of forensic techniques and tools. That means more incremental change reports, more frequent security scans, and more updated reports whenever you need them. Network Detective Pros unique architecture makes it fully functional for one-off assessments for prospecting and paid projects, as well as for regularly scheduled automated assessments for your managed services clients. We have found multiple instances of false positives and when you combine that with the risk scoring that cannot be customized, the reports come off as scare tactic-like. We have used Logmein Hamachi to create a virtual VPNnetwork and secure communications. The Remote Data Collector has helped me become more proactive for these clients, since I can setup alerts for low disc space, program installations, antivirus out of date or not installed, services stopped, etc. You can even add notes, instructions, procedures and passwords to streamline servicing the issues and risks found by Network Detective Pro. Your daily dose of tech news, in brief. Changes are happening to your clients networks all the time. This way, the script should run using remote sessions. See what our partners are saying about Network Glue! I'm in the evaluation/experimentation phase right now. Not a single business owner is going to look at ANY of their reports and buy from you because of the reports. I think there should be a guide line for this, shouldn't it? Create a new set of reports with each scan, or generate reports that you want to regularly review. We have looked at no less than six different vendors products and even looked into pulling our own reporting together and when it comes right down to it it's worth the money. When our on-site technicians make a change, they no longer have to remember to update the documentation and diagrams, and our help desk automatically sees these changes.. Then put every client on different IP ranges and separate them into groups. Script removes the created directory and all trace of the scan. It is not the job of the adapter to perform analytics on the data. You may extract it to a folder or USB drive. Supporting Documents Network Detective User Guide But now we do not have to visit every single asset and check for this crap on a regular basis. Thank you thank you thank you. In the case where the data collector is in place, things seem to be working fine. Then will offer a credit off of the on boarding fee if they sign an agreement. We started using the remote collector around a month ago to help us monitor our co-located servers. Set it up once, and let Reporter do all the work. No more manual downloading of the scan data either, and no need to go through the manual report generation process for each assessment, saving you even more time. The low monthly subscription cost for Reporter is the same whether you download and install it on a physical server you already own or upload it as a virtual machine in the cloud. There are a set of adapte- instances in each remote/local collector, right? SO MANY REASONS TO AUTOMATE YOUR ASSESSMENTS. We also use the reporter tool to automate quarterly scans and reports for our managed clients. I tried for over a year with support tickets, emails, and phone calls. Depending on the needs of a project or client, remote data collections may be a more feasible method of obtaining data from relevant devices. As an MSP, we use Network Detective to gather information about current client's network status/setup as well as potential clients to get a handle on what may need to be done. Thank you so very much Spicework This wouldn't be a big deal if I was only dealing with a couple endpoints and servers, but larger networks are impossible to hand gather all that information in a reasonable amount of time. I've created a new post because I didn't want to remove the original script in case anyone wants it, and because this new post includes the replacement module function that can be imported, includes comment-based help, and parameters. Additional Information The Remote Data Collector can only be used in conjunction with the Reporter appliance. Sure it does all the reports and stuff but like you said, it's way too much info to ever go through with a potential client. This is certainly relevant where devices are spread across geographies. PROTECT IT Discover network vulnerabilities before the hackers do. IT Service Provider General Networking. It works like this: Script creates a new directory on the C:\ drive, downloads the necessary exe file to run ND and extracts it. Use the GET A QUOTE button. . However, if you can afford to couple ID agent with network detective it's an amazing sales tool. As such, all data can be proven to be accurate at the time of capture if this ever comes under scrutiny. We are an IT Service Provider over here and try to deliver the best possible 24/7 IT service to our customers. Cloud services: cloud data storage services including but not limited to data from Office365, G-Suite, Dropbox, OneDrive and Box. IT asset management ensures that the organization makes the, Vendors play a critical role in the success of, IT Glues suggested documentation and checklists in AutotaskThere are two, Start 2023 the right way! Depending on the requirements, a remote collection may still be a viable option but does require additional support from the person in physical custody of the device. All you need is a single Reporter subscription for unlimited use, "end-to-end" automation of recurring IT Assessments for all your clients. Speed up your onboarding process. We use it for one-off assessments but we formulate our own summary report to provide to the client after we have verified that findings are not false. Now, with the 4.5 scan time settings, I am able to expand that ability by only scanning the phone subnet once a day where the main PCsubnet is scanned every 4 hours. Leading global professional services firm Alvarez & Marsal (A&M) further bolstered its Disputes and Investigations offerings by appointing as Managing Director Kenneth Jones, former Deputy Chief Postal Inspector of the Postal Inspection Service. The appliance component of Reporter is purchased as software and can be installed on your own Hyper-V or VMware system or we can provide the physical server pre-installed and already configured for an additional charge. So far, I have this on nearly 50 computers. Frankly, if I only had a few systems to monitor from a remote location and firewalls, latency and bandwidth weren't an issue I would probably just use the server's collector to do that work. With more and more people working from home, digital devices are no longer centralised at a companys office. . From Network Detective schedule the time and frequency of the scans and which of the reports you want Reporter to automatically generate. Switch: -sqltimeout <timeout in minutes> Details: Sets the timeout in minutes for MS SQL Server detection and collection on the network. Recent case examples of remote data collection. All you need is a single Reporter subscription for unlimited use, end-to-end automation of recurring IT Assessments for all your clients. We use the network inspector pc during the discovery as it does layer 2/3 stuff. Network Detective is the industry-leading IT assessment tool used by thousands of managed service providers to prospect and close new business, create new revenue-generating services, demonstrate value to customers, and streamline service delivery. Remote data collections are becoming a pertinent method of acquiring digital data in the forensic industry, with advancements in software and services making this type of forensic collection an ever more viable option. All of your Reporter client sites can be centrally controlled from inside your Network Detective application. Thank you. No, its not required. The RDC option has enabled us to bring inventorying and management within a unified structure. You can also have Reporter automatically generate your choice of Network Detective reports and deliver them via email to anyone on your distribution list. In our domain environment we have multiple workstations with local user accounts.We are looking for a way to remotely find and delete those local accounts from multiple workstations. It's easy to use when it works which is about 10% of the time. Document management systems: platforms such as SharePoint can be fully extracted and preserved remotely. In any given network, there is a huge volume of devices connected with each other. Alvarez & Marsal has announced the appointment of Nicholas DeLuca as a Managing Director in the Mass Torts practice within its Disputes and Investigations (DI) group. This way we are a Pro-Active party, which can provide that little bit of extra to our customers. Delays often occur when visas are required to access a country. Documentation Network Detective Pro - Discovery Agent silent install. Once the prospect becomes a customer we automate the scans with Rapid fire tools . For instance, an invalid device connected to your network can be a hacker trying to access your network. We mainly have it for vulnerability scans, but the false positive rates are high enough to where we have to skip Microsoft results. RapidFire Tools, Inc. It's hard to say that it pays for itself by helping you sign new clients, but it does help you perform a full and standardized assessment and gives you some reports to bastardize and use how you'd like. How do I can anyone else from creating an account on that computer?Thank you in advance for your help. The purpose of network discovery is to improve visibility into a network infrastructure. Being able to install Spiceworks in a remote location and monitor the machines automatically has saved me a lot of time. Vendor Management: Ensure Effective Management of Your Supply Chain, Supercharge Service Desk Operations With IT Glue, Top 10 IT Glue Features You Need to Immediately Start Using in 2023. It is necessary to obtain all usernames and passwords with administrative privileges of the device to be acquired. You have complete flexibility to create a fresh set of reports with each scan, or just generate selective reports that you want to regularly review internally or with your clients. Many have not shown up since because they've not been started or are not connecting to the network. In-person data collections often require a consultant, or team of consultants to both travel to and stay in close proximity to a clients office. If they're good (ie, accurate, detailed and comprehensive), the reports themselves could be worth paying for, if you think it's worth it just for that side of things. The Remote Collector feature has GREATLYenhanced our ability as an organization to adapt and grow using Spiceworks. I like to pull out the relevant data and dump into my own templates, but also use the included ones. Correct me if I read it wrong. Microsoft Cloud Scan - Outlook Mail Activity Report and Usage Report shows GUID strings in place of email addresses. The last thing you want is to make changes to a prospects environment could create issues that youll be responsible to correct. Network Glue generates comprehensive network diagrams, allowing you to visualize your clients' networks without any of the manual effort. The Network Detective Data Collector is a Windows application that performs the data collections for both the Network Assessment Module and the Security Assessment Module. Vote for your fa We are updating the Spiceworks Community Friday January 8th, 2010 at 6:00pm CST. However, if they were onsite this may not be possible, and a client may therefore be charged additional fees. The software appliance is a simple, fast Windows install so you can be up-and-running quickly. Run Network Detective Automatically Script Sharing As an MSP, we use Network Detective to gather information about current client's network status/setup as well as potential clients to get a handle on what may need to be done. Compare the cost of having your least expensive technical resource do this work with the low monthly cost of Reporter. Robust network discovery tools like Network Glue also come with features like network diagramming to create a visual representation of how devices are connected in your network. Without as many techniques available to approach the acquisition, networking reliability may hinder the dependability of our forensic tools. Ongoing communications that let your customers see the value theyre receiving from your managed services. Its like having another person on-staff scheduling remote scans, collecting the data, generating reports, and more. - You can get an encrypted password using: register-device.exe -encrypt <password> - If you do not care about scripting you password, -p <plain text pwd> can be used instead of the -e option. We have warehouses and offices in all the ports in South Africa with a user base of about 350 users, 320 desktops, 18 Servers, 50 laptops, 7 domain controllers and 55 printers; this was taken from Spiceworks of which I have been an avid fan and beta tester since version 1.6. Will it be possible to have 2 remote collectors, each for 10 disks or 10 LUNs? ND gathers data and sends the finished scan to our email so we can review in office with the ND software. 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