Haven't had any trouble with them online but now I come to think of it last order was a year ago or so and perhaps they're not travelling well by these accounts. Take it up with management and get a $30 credit or your delivery fee back. If they have refused all three options then you have cause for an official complaint. Streuth!! Incorporated: ? I have bought plenty of stuff from it, only because it is never urgent, as I know it always takes longer than they say (it took a over month to get me something that was "reduced to clear! The air compressor is pretty god for its price. 
They only generated a tracking number.. Bigger is always better, so I ordered them anyway and I dont regret it as it turns out. Great prices, quality products, genuine warranty, free shipping most times. Unfortunately for Sydney Tools, insurance doesn't cover negligence. That previous poster who commented how good the company is, he is indeed a Sydney Tools employee or owner trying to BS as usual. Some things are cheaper at Total Tools. Orders have always been within 1 day to 2 weeks depending of where it was coming from in the country etc. Certainly tough times for retailers at present. We stock the widest range of the worlds biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done. Again, it's a matter of being about your wits. For those who have had a bad experience Instore that have never had a a bad experience at another store then you've just had bad luck. Being so wound up is no good for the ticker. The Total Tools network consists of one company owned store and 80 independent franchised stores. Well I made the mistake of paying a deposit & getting them to order me a tool that was not on their shelf even though I showed the salesman on my phone that it said in stock. Maybe they are okay to deal with in store but i won't be buying anything online from them again. WebSydney Tools(ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. A friend used to work for them. is it worth your stress to get things cheap? WebAbout Total Tools. Other than that, Enter the store in 'Switched On' mode, pre-armed with verified knowledge and you will probably leave with a reasonable deal you will be happy with tomorrow. Much cheaper than I could get locally.Very well packed and plastic wrapped with fast shipping (2-3 days). Interesting, I thought I'll have to check that out. Total Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. WebAddress: 30A Eva St Roselands, NEW SOUTH WALES, 2196 Australia Phone: ? Ordered on Friday and it still hasn't been dispatched. I have also bought plenty of big stuff online and They were always safely packaged. I ordered a Honda engine for an outside conveyor system I was building. Ive had a terrible experience this week with Sydney Tools North Lakes. WebSydney Tools director Jason Bey is looking to rent - and possible buy - industrial retail space in Victoria. I picked up a box of Paslode nails and thought the price was OK. My mistake! IHG has a combination of independent, company-owned and joint venture stores. By many I estimate probably 15 times or more. The machine stops automatically all the time under minor load.One of my many visits was to have a tool repaired, I was directed upstairs to the workshop, my drill needed new brushes, the guy informed me that he was "gunna go for lunch so come back later".I had just bought the brushes downstairs, they take about 5mins to install, upstairs was a morgue, no one else for miles! It didnt come with any paperwork either.. Oh, and I said transactions because unlike some other places that just take a couple of cents and have you verify that amount, these guys take the full amount but in two transactions and hold your money while they wait for verification from you. As the negligence was theirs, the liability falls on Sydney Tools. 
The building industry up here is still going strong though. I've been chasing them up for months now, they are the worst people I've ever dealt with. 3. Ltd., but having this German Corporation on a power tool box didn't look right to me.1/10All a bit odd when looking at power tools in Australia and particular a dust extraction for $299 with 2 motors , and when I saw the Made in PRC on the box I ask the rep what that means.He did not seem to know.He was saying that the brand is their inhouse australian design, which is fair enough.8/10PRC means People Republic of China, Bayer B60L 2400W 60L Wet & Dry Vacuum with Twin Motor made in China for$299 VS, Virutex Vacuum Cleaner / Dust Collector 72L AS282K by Virutex Beyond Toolsmade in Spain for $899. SYDNEY TOOLS IS A DODGY COMPANYI see I'm not the only one that had such a poor experience except my experience with them has been 10x worse. Bosch Australia had said that they had no more 10.8v 2.0amp batteries left in the country. None of my 3 employees will use it as it is a frustrating feature. I agree.but i must say that people should not generalise based on a few bad experiences. They Bosch guy on the phone looked at companies that were ordering from them and Sydney Tools kept popping up. If possible, please pop into the Blackburn store and return the unit. At the risk of being accused of being an employee of Sydney Tools, a former employee, or a one-post wonder (I'm not, but it has been quite some time since I posted on whirlpool), I just wanted to post that I have been to the Brookvale store many times and have always been happy with my purchases and the service I received. This article will answer that question and more. Operator of a professional tools retail network in Australia. L A W law. Flashy website, unusual service. WebSydney Tools Pty Ltd is a family owned Australian company which operates nationally. Virtually all my power tools have come from Sydney Tools (I usually wait until they have a 'Free Shipping' special). I too shared your experienced when dealing with this merchant.I just bought a Makita Drill. Found out to my disappointment, my order was never dispatched. If something is not as described, you are entitled to a full refund in the same form you paid no questions asked. First time they sent me a damaged product (online order) and they just ignored me when I sent them photos of it. Weve been closely monitoring the evolving COVID-19 situation and I want to personally update you on the precautions were taking. I told them to refund the entire amount within 24 hours or I will initiate a chargeback with my bank. I've never had a problem dealing with them over multiple transactions. So, make a complaint:http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page?http://www.accc.gov.au/contact-us/contact-the-accc#complaints-and-enquiries. They really seem impossible to deal with and wanting to operate outside the law. Yes it can be chaotic at times, but they have well, pretty much everything there. Sorry to here you had a bad experience with them. Have you gotten the ball rolling with them to get it sorted out? The whole process has been perfect. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund, it doesnt do what you asked for and cant easily be fixed within a reasonable time, You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, worth more than $100,000 purely for business use, Consumer guarantees for goods do not apply to: goods you normally use for your business, Consumer guarantees under the ACL apply to B2B transactions, commonly where such transactions are under $40,000. Unfortunately a refund can not be approved as no insurance was purchased to cover the damage of this unit. I still remember the funny look I got when I insisted on checking the contents of my Makita cordless line trimmer before handing over my credit card. We have just finished implementing a range of new software systems which fits in with our program. The Total Tools network consists of one company owned store and 80 independent franchised stores. This article will answer that question and more. After three weeks and two lies about "posting this afternoon", I still don't even have the tracking number as shown on the invoice. paid on CC, walked out to my ute, opened the box and found it was NOT an induction battery. Ive literally dropped about 3k there just recently on a few orders. Drove 2 hours to their store to pick it up, only to find out it wasn't there yet, but they expected it in about three hours. Clearly profiteering on this. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. Trying to rectify with them but who knows how long this will take? I bet there is someone in the packing room pocketing these "unsent by mistake" batteries and selling them on eBay. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. Forgot to add that my compressor had a lot of air inside it lol. 
I second everything bad said about Sydney Tools!! The online store is a bloody disgrace. 
Don't buy from this Sydney Tools seller. They told me the refund process would take one week. The customer service was non apologetic yet somewhat rude and is the lowest level I have ever experienced from an online store. So I ordered some goods a month ago and finally recovered my money from paypal as they did not supply. Tower Sniper, do you work for Sydney Tools, or do you have some inside information that can support your version of events? If you need tools delivered in a reasonable timeframe for your projects. I called them only to be told that they are out of stock! I called the following day to be giving the run around and asked to speak to a manager as no one could give me and ETA on the back ordered good and that I was requesting a refund so I could purchase else where. Make the effort to go in to a store and you will find if you have done some minimal research on what you are buying the guys there will point you in the right direction. He didnt have to tell me about the promotion, and I never wouldve found out about it. They sent the blower but not the battery. This post almost put me off buying through them, but I suspected the one post wonders were less than reliable, so I took my chances. It will also lend another $25 million to Total Tools to fund an expansion of its store network, which is currently 90 nationwide. WebDescription. Said he didn't know (fair enough) but it was there now so I used it.Shame for them it took so long to show up as it has cost them a lot of money in sales and it still left a bitter taste in my mouth such that I still won't buy form them unless they are far and away the cheapest on price and have the item in stock. Sydney Tools has opened 23 stores in four years, lifting its network to 30, and director Jason Bey says it plans to open another 20 in two years and 40 in five years. The company's line of business includes the wholesale distribution of industrial machinery and equipment. They never had it in stock. I had called many other Sydney stores and everyone had the older single speed framer, a couple had 2 speed skins but most were showing no stock. Its not really when you think about how "bad agents" work.Sign up to as many sites as possible and post false information without building up a reputation. An important message from our CEO Paul Dumbrell. Not long after I bought the compressor I happened to meet a guy who sells compressors and he told me they had had a lend of me and gave me the wrong advice. Just ring them up and give them your email address. By: Paul Paul K. Williamson Date: July 14, 2022 Who owns Sydney Tools? Unless you can physically go into this store and walk out with something I wouldn't go near them. I believe Refund or Replace are not automatic as there is the option of Repair. I'm no fool, I like to shop around. Well, a while ago I posted that Sydney Tools were good in my experience but I have now had occasion to need a refund and that is proving (as others have said) challenging.The product I brought broke on first use and I returned it saying that I had needed the tool immediately and so brought another (at higher price) so a replacement was no use to me.The salesman agreed it had been a faulty casting It took several calls (with promises to call back but they didnt) but finally they said send bank details for a refund from HO (said they could not refund to credit card????? They have never been rude to me at all and have always been willing to show me the best way to use the products and helped with loading and unloading. Dropped in this morning, a little after opening. WebYou might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. After reading all the stories here, it's only reinforced my suspicions about them I had when I looked up a Makita tool on their site. WebSydney Tools is a rewarding place to work, the hard workers and dedicated staff always finish first as they are rewarded well. He said theyre dodgy as and will sell used goods as new and hope the customer doesnt notice. It'll take some effort with them. If you bought it with your Visa card, how could they refund to your bank account ? I though I would share my experience so others can avoid the trouble that I have gone though with this company.. However, I don't use them very much, as you can see. I said, "well that sucks" because I was not told beforehand about delivery fees. If your in melbourne then there is Just Tools in clarendon st, sth melb. Nor do I have a tracking number.I have since purchased a Bunnings makita impact driver and I wait and wait for Sydney Tools to deliver the items. As outlined in our terms and conditions, if no insurance is purchased the liability falls upon the consumer. I haven't shopped there as yet, but it will be interesting if negativity to this organisation continues. It's unprofessional. I was contemplating purchasing a Hitachi cordless drill through Sydney Tools recently before getting tipped off about their particularly poor customer service. It's the same with feedback on whirlpool, so people mistrust one post wonders with good reason. Seems ridiculous that a warehouse (if the item is in a warehouse owned and managed by Sydney tools) that it would take 11 days to put a courier sticker on it and send it out the door. It will also lend another $25 million to Total Tools to fund an expansion of its store network, which is currently 90 nationwide. We have a massive runway ahead of us. I wonder if they packaged up some one else's order into the parcel by mistake. We have just finished implementing a range of new software systems which fits in with our program. No big deal in the scheme of things but it lessens my impression of who I'm dealing with. I have called Sydney Tools today 04/09 to ask for the tracking number. They didn't bother to put any foam /bubble wrap inside the box. I feel more comfortable trusting a major manufacturer rather than a dodgy retailer. I ordered online a Makita cordless Hedge Trimmer that was in stock, paid via PayPal the same day, I wanted to buy this as a gift for my father in law, then I received confirmation of payment from PayPal but not from Sydney Tools, the status was showing processing since the day i purchased. So basically once you buy off Sydney tools they don't want to know you. WebSydney Tools is a rewarding place to work, the hard workers and dedicated staff always finish first as they are rewarded well. Collaboration between staff, regular salary reviews. (they have had $4-5K from me todate). It will also give you some information on the history of this brand. So I'll be more careful next time I choose to use them. The problem I have is that I'm not sure what I want and it will usually take me 15mins to explain to them the right part which then costs only $2 with 10 people waiting in line. Both items were delivered undamaged and on time. If it walks like a duck A lot of 1 post accounts in this thread lol. The owner/staff swear over the phone and take your questions as a joke. Incorporated: ? Shipped 1 week later. They can't help it and you won't change it. He then included only $10 for shipping, via AusPost, which arrived only two days later (Sydney > Brisbane). At Total Tools we proudly stand by our motto EVERY TOOL/EVERY TRADE. NOTE: stock of fasteners is woeful. In addition to reporting SD to FT, also contact the brand distributor. I have tried to contact you over the phone today but was unsuccessful. Out of the selection of tools, probably a quarter of them don't have any plastic wrapping which all of the others came with and those tools do have varying levels of dust etc on them (Possibly shop display items?). So far I haven't needed to return anything. Obviously other people have not been so lucky but I always seek out Sydney Tools online whenever I want something substantial (for small things I just go to Bunnings). Operator of a professional tools retail network in Australia. I think it is ludicrous that someone can down some others post with a throw away comment like "one post wonders." Metcash will own 85 per cent of Total Tools, less than a year after buying its initial 70 per cent stake for $57 million. WebYou might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. You kidding? Which store is their largest shop in NSW? Give this mob a chance! The Total Tools network consists of one company owned store and 80 independent franchised stores. Even some reports of people having trouble dealing with them in-store though and having to threaten to contact Fair Trading to get a reasonable response. Should have done my homework reading about your experience. Just trading as different names in different states? Tower Sniper has modified the post to favour Sydney Tools. they had a sign up in the store that suggested they had a 5.0 star rating on google reviews. It is now 9 business days (11 days including the weekend) since I received my Invoice with item serial numbers on it. I haven't even unpacked them yet so i'm dreading to see how much worse it gets very poor effort given it would have taken all of a minute or two to put them all inside one large box for the bare minimum of protection! I look at most hardware stores and wonder what keeps them afloat. paid on CC, walked out to my ute, opened the box and found it was NOT an induction battery.Walked back inside and was told, yeah we stuffed up, but tough, can't refund. (I must be at the board level by now).Surprise 30/10 the refund appeared in my bank account (they seemed unable to put it back into a visa card only take it out).So after almost 3 months, I have my refund!I can only guess that it needs owner approval for any refund. Pros. I was hoping the order will be shipped out before christmans, I have made many calls to customer service from Jan 3 and they have advised the order is being processed, because of the holiday period there were delaysThen by Jan 6 they send me an email with tracking information, sent via Australia Post, the tracking number is not recognized by Australia Post, I logged into my account the status remains unchanged, still says processing. I was curious about this so when in Bunnings this evening I picked up a few tools. We called them 3 times a week for the next 3 months with nothing. 4. I have shopped with the Castle Hills branch and found them very helpfull. It will also lend another $25 million to Total Tools to fund an expansion of its store network, which is currently 90 nationwide. The government should probably brush up on their websites, According to this, you are entitled to a refund if major fault like stops working www.accc.gov.auWhen you have a major problem with a product, you have the right to ask for your choice of a replacement or refundThis one might be a little vague, business could offer a repair if it could be fixed in reasonable time it doesnt do what you asked for and cant easily be fixed within a reasonable time, You can go to the manufacturer too if you wanted, so that would be one option You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, and this states you can purchase an item for your business since it cost less than $100k worth more than $100,000 purely for business use, According to this, www.qld.gov.auI would say ACCC trumps QLD Gov Consumer guarantees for goods do not apply to: goods you normally use for your business, According to this, LegalVisionConsumer guarantees under the ACL apply to B2B transactions, commonly where such transactions are under $40,000, I guess one big issue with tools is proving that one did not exceed its limits (not sure you can exceed the limits of an impact driver though, over heat the motor maybe). I've never looked to see if my stuff complies with the Australian standards but now I've read this I will definitely look. No problem.Purchased around $500 is items with one of them being a Bosch cordless battery.Specifically, it was to be an induction charged battery (battery can be charged by sitting on top of the charger, while still in the tool).Told yep, in stock no worries, do I want a 4 or 5 ah battery?Told the guy that I don't think they even make a 5ah induction charged battery.Was told that they do and its sitting right here on the shelf behind him.OK, then give me the 5 I said. 8/7/17 email from me threatening them with consumer affairs "where is my jack Sydney tools" They emailed me back "would you like a refund" . They will contact us when you are there and we can proceed with a replacement.". 10 days later I got the call telling me that their truck had been & the tool was ready for pick up. It was made 2 years ago, by someone who only posted once. One of their staff used to work for Sydney Tools and said he knows "all about the way they operate". 
They haven't! They are especially good when they do the free shipping offers, when this happens they are by far the cheapest.However the problems arise when there is a refund or repair etc that is a little out of the ordinary. I cannot thank you enough for saving me troubles. Was pleasantly surprised, given the cases alone cost $50 odd. Service is good and seem to have plenty of stock. 
My warning to you: SYDNEY TOOLS ONLINE ARE RUBBISH DON'T SHOP WITH SYDNEY TOOLS!! I have only just discovered this thread and, frankly, I am amazed by the number of people who do not like Sydney Tools. Another unprofessional and rude place is a place call All Trades in Castle hill. Auspost would do Express Post for $15 anywhere in Australia, unless it is a big tool. It will also give you some information on the history of this brand. Their prices aren't that cheap to warrant this and with all these mistakes they are simply costing themselves MORE money and eating further into their own margins. Even if insurance was paid (by seller or buyer), no insurance company would honour a claim if they found out the conditions under which the product was shipped. I'll write another update and let you know how long this process actually takes. I think maybe they are one of those places that if your order is correct you are lucky and everything is fine but when there are screw ups they don't handle it very well. Its such a Hazard. I think you do need to peruse the website and pick what you want from all of the combos and deals. Ran through the price per unit then showed me combo price. Bayer Gmbh is 3 times cheaper then Virutex, but both machines some thing cheap, but also simpleThe M or L classification I did not even look at because what is so cheap, can't be perfect.Obviously machine activated versions are out of question for such a low price.Simple and robustness for Bayer Gmbh9/10. Yes I am only 1 post so far, I am so angry I signed up just for a rant at these guys as I am utterly helpless to see any progress on the matter! Sydney Tools has opened 23 stores in four years, lifting its network to 30, and director Jason Bey says it plans to open another 20 in two years and 40 in five years. (Of course, they will never acknowledge that without professional intervention and in my opinion, it has to come from the top down in the employee selection process and therefore results in the bad 'in store' culture. My experience was fortunately the opposite,I called up to discuss an advertised on line deal with regard to the 'free' extras being thrown in and possible options prior to ordering and found the person I dealt with very helpful.Prompt delivery interstate too. Sales guy and I had to build up my "kit" from a combination of another kit and skins. According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former Customer service guy suggested they are waiting on Australia Post. Received parcel -Adelaide (12days) (2-7d deliverytime) Wrong product!!!!! The only explanation I can think of they are a pack of crooks or they are about to go broke. Both machines to my surprise had the reusable polyester filter bag, This means you don't pay for paper filter EVER!! You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. It got used in another project. I purchased some items from Sydney Tools (replacement chargers) late last year and had no issues with the transaction at all, and no, i have no connection to Sydney Tools other than a customer. I don't think the sales people get enough positive feedback addressed to them personally. Item took over a month with multiple follow ups to arrive, and on one of the times I called, they said it was there for pickup. I cringe when called mate in that kind of context. Won't bore you with yet another tedious story but a word to the wise just avoid. This happens with any company. Only store credit. NEVER BUYING AGAIN FROM SYDNEY TOOLS! I pointed out that this process should be on their website she said they 'couldn't' do that. Had a bad experience recently with Sydney Tools. If you are buying power tools from them make sure the tool is labelled with an Australian compliance mark (RCM) (Tick inside a C inside a triangle) Power tools are required by law to bear these compliance marks. I was really frustrated at their lack of customer service in resolving the issue. Someone in the store that suggested they had a terrible experience this week Sydney! Surprised, given the cases alone cost $ 50 odd their website she said 'could. And deals air inside it lol multiple transactions locally.Very well packed and plastic wrapped with fast shipping ( 2-3 ). So far i have called Sydney Tools, or do you work for Sydney and! My compressor had a bad experience with them over multiple transactions as the negligence was theirs, the workers. Pty Ltd is a family owned Australian company which operates nationally our program as... 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