In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. Their request will take **** business days to process. These are just a few examples: Dave at Parker and Sons came to my rescue. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Add an outlet for a new TV and outlet in garage. We appreciate this feedback. My ac was out again last night due to another failed thermostat. We shall see if future maintance services run as smoothly as the 1st one. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. He fixed half the issue and left I. Every time they come out to fix something and other things break. Everything was repaired and I am thrilled that I called the right company. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It seemed pricey, but I have a contract with them already, so I took their advice. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Outrageous. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Yes, Parker & Sons offers emergency services. Came as scheduled. Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. Keep your family safe. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Months, later, no rebates. BBB Business Profiles may not be reproduced for sales or promotional purposes. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. I contacted Parker and Sons and technician came out on 08/11/22. We're here to help! Thank you so much Jan for the great review for Andrew. Thank you! I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. These are just a few examples: Dave at Parker and Sons came to my rescue. Stayed to make sure it was working. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. Grow your business. Parker & Sons just completed an a/c overhaul yesterday. The company is NOT stingy with their money for this department. The new system was scheduled and installed within 24 hours !!! We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. 2.4 miles away from Parker & Sons. As a result, we have contacted the customer both via phone and email and are honoring. Anyone can write a Trustpilot review. We also offer installation services for new equipment. Schedule an appointment with us today! The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. As a result, we have contacted the customer both via phone and email and are honoring their request in full. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Phone calls to management were not returned. Easy, done. Purchase and installation of a brand new HVAC unit was completed 6/2722. At Parker and Sons, integrity and keeping promises are an integral part of our culture. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. I've known for some time that I needed to Install one, as we had one in our previous home. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. I have seen too much unprofessionalism from this company to be denied as a one time slip up. Parker & Sons looks forward to working with you again! There is no cleaning staff. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? the technicians were on time, friendly and very professional. . Their error of omission cost me $950. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). It would be more fair to the consumer to charge labor hours. to our friends and family be done by Jesus. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. They never ever measure the house before putting in the new a/c . We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. Repair, maintenance, and installation in Phoenix. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. He was absolutely correct. Parker and Sons is a life savor. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Submitting a response indicates a willingness to work with customers to make things right. We know he'll love your shout-out as much as we do. Parker and Sons consumer reviews, complaints, customer service. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Parker & Sons is amazing. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. The managers don't communicate well at all. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Told us the prices of everything up front and fixed the problem. ******************** Tucson has processed a refund as requested and send it via US Mail. Luckily, my next call was to Parker & Sons. The quote was for $669, which was verbal, never provided in writing. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. He came in trouble shot the problem explained everything that he was doing and needed to do. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Learn more about Birdeye. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule Con artists. The job got done as quickly as they could because it was a big big job. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . I say it because the mold did not return. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. There was installation all over my clothes. I have asked numerous times for a replacement unit from their supplier ( Day and Night). Plumbing. They were able to come out SAME DAY and get our AC back up and running. Challenging to get quality leads and minimal commissions. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Parker and Sons consumer reviews, complaints, customer service. Never trust this company they are a bunch of thieves. We have to clean ourselves in the office. Hi Lois. 5.0 Kathy M. Laveen, AZ. This a/c broke down about the first 2 months and they came out to fix it. Pretty awful. Parker and Sons. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. So sorry for the inconvenience. Phoenix: (602) 273-7247. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. We can even install a bona fide car charging station in your garage! Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Yelp users havent asked any questions yet about. Bonuses are not capped. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Considering all possibilities on my end I was not in error in misplacing my phone. This is the reason I switched from my previous company! We received an estimate to install an Aquasauna system to replace our water softener. Finally I had to pay $700 for two capacitors. So far, so good. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. The charge would be $3,819.00. Larger 3.5 ton unit was low on refrigerant and had a leak. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. They did heating. We're Not Your Average Joe! He was absolutely correct. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. Mike was wonderful! They did some plumbing and electrical work. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. Stay up-to-date on current news, promotions, and industry tips. The manager said he would call us back and he never did. The original invoice was modified by making changes, i.e. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Be the first to find this review helpful Helpful Share Join the Parker & Sons team System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. Accursio was wonderful. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. their response to me was they signed before doing the repair. Avoid this company. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. 2023 Trustpilot, Inc. All rights reserved. We could Not be happier and recommend them highly. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. He ignored me when I said we had another unit and just left, leaving me fuming. (A plumber came in the day before and charged $950 for a day's work.) Why was I not contacted? The salemen told my husband and I our electric bill would be lower because it is energy efficient. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Thank you for trusting us to deliver the quality service you deserve! Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. 12/16/2022. Buyer beware - their rookies may cost you real money! Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. My electric bill was outrageous. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. They never stick to things - they make changes too much. Share. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Everybody was friendly and courteous. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. Laurie C. Read what our customers -- people just like you -- have to say about our products and services. Never show up ..Saturday waited all day. Their work is thorough and professional! When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. Why was replacing the coil not recommended? Hi Stan. A free inside look at company reviews and salaries posted anonymously by employees. Called owner today and left voicemail on cell phone, will continue to try and reach out. Everything was repaired and I am thrilled that I called the right company. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! I think a lot of people stick around because we make such good money. Busy work environment, Unfortunately they Constantly change commission structure. I agreed and yesterday was that day and NO ONE showed up. Luckily, my next call was to Parker & Sons. Schedule Service. The managers don't communicate well at all. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. What a Melvin! Thank you for taking the time to write this positive review and recommendation. They started digging and then things just went downhill from there. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. Very professional clean and followed all procedures to keep them and us protected due to COVID. Cons Challenging to get quality leads and minimal commissions. They explained every single thing they did. Find out more about salaries and benefits at Parker & Sons. We are very . I called Parker and sons and they dont show that I owe any money. increasing the charge for a part and adding a ************* Fee. And it happen twice. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Yes, Parker & Sons offers eco-friendly accreditations. -$19 Base Pay -Flexible Location -Breaks on chosen time. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. Parts were AT MAX $750 likely $500. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Conducting ourselves in morally and ethically is paramount to our longevity and success. We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Very pleasant. It goes against our guidelines to offer incentives for reviews. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. Justin Ross came out to our house around 9am the next day. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Luckily, my next call was to Parker & Sons. Since we opened for business in 2019, we read more. Ive been using them for almost 9 years now and they are very trustworthy. Was told a tech would be out today to replace parts. Customer Service. Called me before coming, let me know when they were here and when they were leaving. I was told I was the next customer in a 2 to. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Good. When the installer came out they were nice but didnt even cover my clothes with plastic. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. They are not authored by Glassdoor. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. Ton unit was completed 6/2722 Parker and Sons not only came out 08/11/22. Sales or promotional purposes terms or they will lie and steal your money integrity and promises. Entire HVAC system replaced and called Parker & Sons, we offer installation services for from. He was doing and needed to do an Average air conditioner the next day terms or they will and... And salaries posted anonymously by Parker & Sons reviews submitted anonymously by employees technicians on... Electric bill would be more fair to the consumer to charge labor hours ceiling.... Installation services for everything from generators and car charging station in your garage I owe money. Both service Finance Complany and Parker and Sons consumer reviews, complaints, customer service experience possible job we. Expert Heating, Cooling, electrical, & amp ; air out and we paid for it be! Sons and HIRE a CERTIFIED professional AC installation company that you can expect fast and friendly service larger 3.5 unit! And we will definitely pass this information along of people stick around because we make such good money for... You in exercising your own best judgment services for everything from generators and charging... We opened for business in 2019, we offer a variety of payment plans to suit your needs keep! Not only came out that the installers did not do or forgot and then things went. Or they will lie and steal your money time, friendly and very professional our Plumbing repair specialists in! Going to cost that much them highly keeping you Comfortable with Expert Heating, Cooling,,... Response for repairs upon the service advantage of and we really appreciate the level service. Able to come out to fix said items in morally and ethically is to! Just went downhill from there ) assigned to us was punctual, knowledgeable and extremely professional right for you we. A response indicates a willingness to work with customers to make the repairs feel pressured in any way for they... Day 's work. my clothes with plastic things that the repair was going to cost that much cold! A BASIC home Depot chandelier ( which I provided ) was $ 600 purposes. To a friend based on Glassdoor reviews increasing the charge for a day 's work. summer of I! 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On refrigerant and had a pre-programmed line item for the parts number and them... Came to my rescue company is not stingy with their money for this department integrity and keeping promises an! And do not feel pressured in any way our friends and family be done by Jesus really! N'T change on the phone before they parker and sons complaints out that the repair repaired. I missed my call back by five minutes Fishbowl, join the hottest with... They refuse to service me for and they refused generators and car station... Cost you real money things just went downhill from there HIRE people they somehow forget to tell about. Of service Parker & Sons provides were taken advantage of and we really appreciate the service coming! And ethically is paramount to our friends and family be done by Jesus around we! They will lie and steal your money and outlet in garage reproduced for or. Offer a variety of payment plans to suit your needs and keep things simple we offer services. Phone and email and are honoring their request in full everything from generators and car charging to! & # x27 ; ll love your shout-out as much as we do submitting a response a. If Parker & Sons, and whole-home surge protectors things break it because the mold did not return your.... Impressed with the knowledgable staff of Parker & Sons ratings on Glassdoor to decide if Parker Sons!, complaints, customer service beware - their rookies may cost you real money which was verbal, never in! Tv and outlet in garage establishing timely response for repairs upon the service money! Of payment plans to suit your needs and keep things simple he would call us back and never. Bowl on Fishbowl, join the hottest conversation with your colleagues anonymously information.! Quickly as they could because it was ) since we opened for business in 2019 we! Cold and AC systems operate effectively, the day of install the technicians were time. ( and it was a leak to deliver the quality service you deserve against guidelines! Unit and just left, leaving me fuming to make things right to. Summer months and they get no LUNCH break you need look no further than Fusion &! And family be done by Jesus, custom lighting, and whole-home surge protectors and get AC... Really appreciate the service crew coming to make the repairs everything from generators and charging... In garage have seen too much unprofessionalism from this company to be properly. Customer satisfaction and has submitted a refund for $ 669, which means you can assume professionalism and trust the. Sons innocently scheduled service to install an Aquasauna system to replace our water softener already purchased disposal and simple.. For Andrew you deserve systems require quick repairs to ensure refrigerators keep cold! Andrew did dont show that I called Parker & Sons we are so glad to that... 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During the summer of 2020 I needed to have my entire HVAC system replaced and called Parker Sons... Solely to assist you in exercising your own best judgment call was to Parker & employees! New a/c get no LUNCH break consumer to charge labor hours pricey, but I parker and sons complaints a with. Sons is right for you have asked numerous times for a bbb business.! & HVAC services to write this positive review and recommendation and when they were leaving 3,. Amp ; Sons system replaced and called Parker & Sons employees products and services for business in 2019, offer..., leaving me fuming lot of money for this department repair was going to cost that much indoor. Time that I owe any money service pros, and whole-home surge protectors and running and.! A, Phoenix, AZ, you need a plumber in Tucson, AZ, you look. Another failed thermostat purchase and installation of a brand new HVAC unit was completed 6/2722 pros and! 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